Manager, HR Services and Support

Manager, HR Services and Support 

Location: Costa Rica

Sysdig is driving the standard for securing the cloud and containers. We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects.  We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to secure the cloud from source to run.

We value diversity and open dialog to spur ideas, working closely together to achieve goals. We’re an international company that understands how to cultivate a strong culture across a remote team. And we're a great place to work too — we've been named a Bay Area Best Place to Work by the San Francisco Business Times and the Silicon Valley Business Journal for three years now! We were recognized by Deloitte as one of the 500 fastest growing organizations in 2020 and 2021. We are looking for team members who have a passion for container and cloud security and are willing to dig deeper to help our customers. Does this sound like the right place for you?

What you will do:

• In coordination with the Director, HR Operations and Total Rewards, plan and develop a vision and roadmap for the HR Services and Support team in order to meet current and future business needs within the organization
• Assist with the testing and implementation of our JIRA HR ticketing system  
• Design and implement policies and procedures for HR Support and Services team members for responding to employee and manager inquiries regarding benefit programs, pay, policies, employee self-service tools and other applicable areas
• Coordinate SLA creations for the team
• Establish procedures to ensure all internal customers are assisted appropriately and in a
  timely manner
• Build and maintain a strong functional team through effective recruiting, training,
  coaching, team building and succession planning
• Ensure HR service center is adequately staffed and maintain performance standards
• Oversee the daily workflow of the team
• Provide overall prioritization of work assignments and management of functional team
  resources and their activities
• Provide constructive and timely performance evaluations
• Handle discipline and termination of employees in accordance with company policy
• Ensure continuity and successful delivery of functional services to our internal customers
  throughout the organization
• Assess and identify a tool that can be used to survey and measure employee
  satisfaction with support provided by the team and create a process for survey
  launches and action planning based on feedback
• Develop and maintain relationships cross functionally with employees and managers
• Maintain awareness of vendor plans and the potential impact of those plans on current
  and future functionality
• Work with team member to ensure internal Confluence system is maintained and
  updates on a regular basis
• Work with team members to craft knowledge base articles that address frequently asked questions aimed at helping drive process clarity and employee and manager self-service
• Other projects and initiatives as defined by future business needs

What you will bring with you:

• 5+ years of prior experience in an HR Manager role in the Hi-Tech industry
• Proficiency in HR systems such as ADP, Workday and/or HiBob
• Prior experience supporting a remote employee population
• High EQ and strong people skills
• A self learner and a strong team player with ability to work collaboratively
• Strong organizational skills and a keen attention to details
• Ability to handle sensitive and confidential information with discretion
• Champion creativity and innovation to help provide the best experience for employees

Why work at Sysdig?

• We’re a well-funded startup that already has a large enterprise customer base
• We have a pragmatic, transparent culture, from the CEO down
• We have an organizational focus on delivering value to customers
• Our open source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

• Competitive compensation including equity opportunities
• Flexible hours and additional recharge days
• Mental wellbeing support through Modern Health for you and your family
• Career growth