Professional Services Engineer

SUPPORT - COSTA RICA (FLEXIBLE) - NOVEMBER 22, 2022

 

Sysdig is the secure DevOps company, and we’re at the forefront of the container, Kubernetes, and cloud revolution. We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to confidently run cloud-native applications. Our consistent contributions to open source software projects reflect our commitment to the open cloud movement.

We value diversity and open dialog to spur ideas, working closely together to achieve goals. And we're a great place to work too — we were awarded the 2021 Bay Area Best Places to Work Award from San Francisco Business Times and the Silicon Valley Business Journal. We are looking for team members who share our commitment to customers and are willing to dig deeper, understand problems and deliver innovative solutions. Does this sound like the right place for you?

At Sysdig we believe our values make us who we are and inspire and guide us every day. They drive our culture, our strategy, and our vision. Our three values are: Love our Customers, Trust the Team and Dig Deeper. We are creating the best in class customer experience in Cloud, Kubernetes, and Container security. You can see our Sysdig Vision here.

We are looking for a deeply technical and strategic Professional Services Engineer to join our team to plan and deliver successful technical integrations of our products at leading Fortune 500 companies. The Professional Services Engineer will be an ideal blend of Pre-Sales Engineer, Relationship Manager, and DevOps Engineer.

In this role, the individual will be tasked with driving architectural and strategy discussions, POCs, and post-sales deployments for our largest most complex customer environments. The Professional Services / Solution Engineer will support Sysdig Sales Engineers as their go-to technical resource for Post Sales hand off.

Key Responsibilities:

  • Act as an integral member of the Post Sales team including Professional Services, Support, and Customer Success, taking responsibility for solving implementation issues from a technical perspective
  • Manage and operate a Kubernetes cluster, hosting a Sysdig backend
  • Act as an evangelist of Sysdig technology amongst the world-wide open source and the DevOps community
  • Work off/on ­site with strategic customers, delivering solutions architecture consulting, technical guidance, knowledge transfer and establish trusted advisor status
  • Play a key role in defining and execution of best practices and implementation guides
  • Train and support other team members and indirect channel partners (as required)

Required Qualifications:

  • Minimum of five years experience as a Professional Services / DevOps Engineer in a similar or related field (container management, cloud management, systems management, PaaS)
  • Knowledge of cloud infrastructures as Amazon AWS, Google Cloud and container technologies like Docker, Kubernetes, Openshift is a must
  • Hands-on experience with Kubernetes
  • Experience with any of the following Scripting languages: Bash, Python
  • Have a basic understanding of Application Monitoring and Security
  • Ability to travel approx 10-30% of your time (national and international)
  • Previous start-up experience a plus
  • Excellent writing and interpersonal communication/relationship skills
  • Ability to work effectively and manage multiple deployments simultaneously
  • Self-motivated with the ability to thrive under pressure, self-manage and prioritize activities

Desired Qualifications:

  • Certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), and any AWS/GCP or OpenShift certification are a plus.

Why Join Sysdig

Cloud-native is fundamentally changing how organizations build and run applications to fully take advantage of the cloud computing model. Sysdig is the cloud-native intelligence company making it happen. Join us and you’ll be working at the cutting-edge of infrastructure technology and the birth of an entirely new industry. Be the one who solves the hard challenges of operating Kubernetes and Containers at scale – and have fun doing it with a great group of people.

When you join Sysdig, you can expect:

  • Competitive compensation including equity opportunities
  • Flexible hours and additional recharge days
  • Mental wellbeing support through Modern Health for you and your family
  • Monthly wellness reimbursement
  • Career growth

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Are you ready to join us?

We're excited to receive your application.