Senior Renewals Representative


Sysdig is the secure DevOps company, and we’re at the forefront of the container, Kubernetes, and cloud revolution. We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to confidently run cloud-native applications. Our consistent contributions to open source software projects reflect our commitment to the open cloud movement.

We value diversity and open dialog to spur ideas, working closely together to achieve our ambitious goals. And we're a great place to work too — we were awarded the 2021 Bay Area Best Places to Work Award from San Francisco Business Times and the Silicon Valley Business Journal and Inc. We are looking for team members who share our commitment to customers and are willing to dig deeper, understand problems and deliver innovative solutions. Does this sound like the right place for you?

What you will do

  • Proactively engage Sysdig customers to notify them of upcoming renewals, gauge their renewal readiness, and assess their general needs
  • Develop and present renewal proposals to customers and manage all facets of renewal negotiation and bookings process
  • Create win/win negotiation strategies that maximize contract value while enhancing the customer relationship
  • Develop and maintain a renewals forecast summary that outlines the status of pending renewals to management & identifies at risk renewals
  • Maintain an understanding of Sysdig licensing models to provide both sales and customers assistance in licensing discussions
  • Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF

What you will bring with you

  • 4+ years demonstrated success in a Renewal Account Management or Customer Success capacity
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
  • Advanced proficiency with contract renewal processes
  • Experience building relationships with peers and partners
  • Excellent customer management skills; including sales, account management, and customer service
  • Personal initiative to identify areas of process improvement and efficiency
  • Strong work ethic and quota achievement

Why work at Sysdig?

  • We’re a well-funded startup that already has a large enterprise customer base
  • We have a pragmatic, approachable culture, from the CEO down
  • We have an organizational focus on delivering value to customers
  • Our open-source tools ( are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

  • Competitive salary and equity opportunity
  • Flexible working arrangements
  • Career growth

Additionally, we offer a variety of benefits and perks, such as:

  • A monthly allowance that can be used for the following types of expenses: (employee wellness, house cleaning services, home internet, phone expenses, office supplies, office furniture)
  • Competitive 401(k) match
  • Company provided Wellness Days
Are you ready to join us?

We're excited to receive your application.